RETURNS POLICY

We DO NOT provide refunds. We do allow exchanges on return of full-priced items. You will be provided with a store credit to place your exchange order.
 

What Can Be Returned ?

  • All full-priced items can be returned; excluding final sale items & any paid packaging

  • For hygiene reasons, earrings cannot be returned

 

 

Return Process & Conditions

  • All eligible items must initiate return within 14 days of receipt. In other words; you must lodge/present your item to the post office to start its return within 14 days from date of delivery.

  • Returns requested/ attempted outside of the 14-days from the date of successful delivery (obtained from the supplied tracking details) will be denied and returned to customer.

  • The customer is responsible for all return-shipping costs.

  • Items must be unworn and unwashed and free of any smells.

  • Items must be free of any stains/markings e.g. Fake tan/Make-up, excessive hair and perfume scents.

  • Items must have all tags, including any original hangtags attached.

  • Items must be returned in their original condition for re-sale.

  • Gift cards are non-returnable and non-refundable.


How Can I Return My Purchase ?

To return your item/s, please lodge a return request via email (chateau@delamarieenadia.com) Enter the email provided for your order and your unique order number.

We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only. We do not provide refunds.


 

Post-Return Information

  • Upon approval, all returns will be processed within 5-10 business days of physically receiving your item.

 

 Store Credit

  • Store Credit can only be used online at our website. 

  • Store Credit cannot be transferred to another person or account.

  • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.

  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

  • Store credit expires within 12 months of issue.

  • Store credit is provided in Canadian Dollars.

  • All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.

  • Store credit amount issued will need to be used in full on your next purchase. You will not be permitted to use the store credit for a cart value under the issued store credit amount.

 

Colour 

The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.

External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team. A refund for this return reason will not be accepted.

 

At Château Nadia, we want you to feel and look amazing in your dress. We recommend contacting us by online chat for assistance before making a purchase if you are unsure of your size or displayed colour. If you are not happy with your gown, we've made it easy for you to return it back to us.

We love discovering new trends and are passionate about offering the very best to our beloved customers. On our free time you can find us travelling the world together and starting new and exciting projects ...

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Business Hours

Monday                        10:00            18:00

Tuesday                        10:00            18:00

wednesday                   10:00            18:00

Thursday                       10:00            21:00

Friday                            10:00            21:00

Saturday                        09:00           17:00

Sunday                           11:00            17:00

© 2020 Château de la mariée Nadia, Inc. All Rights Reserved.

Created by Sarah Alouache 

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